Refund Policy
Updated January 2025
Thank you for shopping with Nachinsi. We are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms under which refunds and returns are processed.
1. Eligibility for Refunds
1.1. Refunds are only applicable to defective, damaged, or incorrect items.
1.2. Items must be in their original, unused condition, with all tags and packaging intact.
1.3. Refund requests must be made within 7 days of receiving the product.
2. Non-Refundable Items
2.1. Custom-made or tailored items cannot be refunded.
2.2. Clearance or sale items are non-refundable unless defective.
3. Refund Process
3.1. To request a refund, email our customer service team at info@nachinsi.com with the following details:
- Your order number.
- A description of the issue.
- Photos of the item (if damaged or defective).
3.2. Upon receiving your request, our team will review it within 3 business days.
3.3. If approved, you may choose one of the following options:
- Exchange: Replace the item with the same or equivalent product.
- Store Credit: Receive credit to be used for future purchases on Nachinsi.
- Refund: Refunds will be processed via the original payment method.
4. Refund Timeline
4.1. Approved refunds will be initiated within 5 business days of confirmation.
4.2. Depending on your payment method and bank, it may take an additional 7ā14 business days for the funds to reflect in your account.
5. Return Shipping
5.1. If a return is required, customers are responsible for the shipping costs unless the item is defective or incorrect.
5.2. Items must be sent to the return address provided by our support team.
6. Important Notes
6.1. Refunds will not be granted for issues arising from improper care or handling of the product.
6.2. Nachinsi reserves the right to refuse refunds if the terms of this policy are not met.
7. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
š§ Email: info@nachinsi.com
š Phone: +233 (XXX) XXX-XXXX
Thank you for trusting Nachinsi with your purchases. This Refund Policy is effective as of January 2025. Please review this policy periodically for any updates. Your continued use of Nachinsi constitutes acceptance of these terms.